Privacy Policy

This Privacy Policy explains how MUZO Builders, LLC (“Muzo Builders”) collects, uses, protects, and manages personal, business, project, and operational information obtained through our website, client portals, CRM systems, employee systems, and construction services.

1. Overview

Muzo Builders respects your privacy and is committed to safeguarding the information entrusted to us. This policy explains what data we collect, why we collect it, how we use it, and how it is protected.

2. Information We Collect

• Names, phone numbers, email addresses, mailing addresses, and company names
• Client, employee, subcontractor, and vendor account and contact information
• Portal and dashboard credentials and authentication-related records
• Project-related communications, plans, files, approvals, schedules, and documentation
• Billing, invoicing, payment, and transaction records
• Website, portal, and dashboard usage data for performance, analytics, and security
• Device, browser, IP address, access logs, and related security monitoring information

3. How We Use Information

• To manage construction projects and client relationships
• To operate secure client, staff, and contractor dashboards
• To process payments, service requests, schedules, and updates
• To communicate project milestones, notices, and required documentation
• To maintain security, compliance, fraud prevention, and operational integrity
• To improve our website, systems, and service delivery

4. SMS Messaging (If You Opt In)

If you provide your phone number and consent to receive text messages, MUZO Builders, LLC may send SMS messages related to:

• Project scheduling and appointment reminders
• Estimate follow-ups and customer support
• Construction updates and service notifications
• Document requests and transactional communications
• Operational follow-up and customer care

Consent
By submitting your phone number through our website forms or requesting communication by text message, you consent to receive SMS messages from MUZO Builders, LLC.

Opt-Out
You may opt out at any time by replying STOP.

Help
Reply HELP for assistance.

Message Frequency
Message frequency may vary based on your project activity and interaction with our services.

Message & Data Rates
Standard message and data rates may apply.

Privacy Commitment
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

Muzo Builders does not sell or rent personal information. Information may be shared only when reasonably necessary to:

• Fulfill contracted services and project requirements
• Coordinate with legitimate project participants such as subcontractors, suppliers, inspectors, engineers, architects, permitting authorities, and payment processors
• Comply with legal, regulatory, insurance, licensing, safety, or contractual obligations
• Protect the rights, systems, safety, operations, and property of Muzo Builders and its clients

6. Payments and Financial Records

Payments may be processed through secure third-party providers. We do not store full payment card details on our public website servers.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal, project, and operational information from unauthorized access, misuse, alteration, or disclosure. However, no system can be guaranteed to be 100% secure.

8. Data Retention

We retain information as long as reasonably necessary to provide services, maintain project records, comply with legal and tax obligations, resolve disputes, enforce agreements, and preserve operational continuity.

9. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal, contractual, and operational requirements, by contacting us directly.

10. Cookies and Tracking

Our website and portals may use cookies and similar technologies for essential functionality, analytics, session continuity, and security monitoring.

11. Children

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website, portals, or services constitutes acceptance of the revised policy where permitted by law.

13. Contact

MUZO Builders, LLC
5306 Six Forks Rd Suite 107
Raleigh, NC 27609
Email: info@muzobuilders.com
Phone: (984) 206-1340